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How can you have a quality management system work for you instead of the other way around?

20/03/2019 | Bart Bosch | General

Thanks to its permanent improvement cycle, a strong and fully integrated quality management system with involved employees guarantees growing added value for your organisation. This way, the quality management system works for your employees and not the other way around. When you have a properly functioning quality management system, you will be putting out less fires in the long term and you constantly increase the efficiency and effectiveness of your operational processes.

A quality system works for the employees instead of the other way around. As a principle, quality management strives for a permanent improvement of the organisation. The elaboration of standards, including all requirements and regulations, aims at efficient processes.   

We use quality audits and management reviews to check whether these goals are achieved. These procedures are the basis for further adjustments of your system which means you again fundamentally work more efficient.  

Not leading to additional work 

During an audit, unnecessary steps in your process are being traced after which they are eliminated. The things that aren’t working, are identified and adjusted. This way a quality management system does not lead to additional work but actually to less work. Less times is wasted in the long run on resolving errors and the work is carried out faster.  

Plan, do, check, act 

These continuous improvement activities proceed according to the well-known cycle of “plan, do, check, act”. You analyse and plan an improvement action, you execute it, you check whether the action has effectively led to an improvement and then you adjust.   

Quality within an organisation can be summarised from this point of view as “doing better tomorrow than we did today”. This cycle of continuous improvement is an integral part of quality management. In addition, the quality system has to ensure that improvements are being anchored and that the organisation is not repeating old mistakes. 

No solo project 

Quality management should therefore never be a burden for the organisation. When employees feel as if quality is mandatory and is associated with numerous obligations, it will never work.  

Quality has to be a responsibility borne by all employees. Everyone has to cooperate in leading the way and, from this perspective, setting up a quality system should never be a solo project of the quality manager.  

Like to know more about how a quality management system can work for your organisation and not the other way around?
Contact Quontinuim.