Performing remote audits is challenging for auditees and auditors. There is no possibility to have on site tour, no possibility to show or observe production lines and operators doing routine checks, etc.
Before COVID-19 we already performed desk audits as one of the options for our clients: the experience was already there.
Remote audits have many limitations. As mentioned before, the main obstacle is that there is no possibility to visit the production lines and observe the production environment.
This type of audit is therefore focusing mainly on documentation. Remote audits are in that perspective great opportunities to have a detailed audit of your Quality Management System.
After a few months of auditing from home, I would like to share the 5 main areas for improvement found during remote audits and the specific findings:
1. Corrective Action and Preventive Action/CAPA/Improvement Actions:
TIP: As a minimum improvement actions have to be defined for:
TIP: Documentation on root cause analysis like 5why and fish bonediagrams is also a good way to back up your improvement actions.
2. Management of subcontracted activities and outsourced processes
TIP: A documented system in place will help you to control the use of rework material. Critical is to prevent the "add back" of materials that may cause physical, biological, or chemical contamination.
TIP: Remember to identify the minimum information: product name, production date and original lot number(s).
TIP: Include rework in the traceability exercise.
4. Traceability documentation
5. Product Fraud
TIP: The vulnerability assessment of food fraud should cover:
Do you have experience with remote audits? After reading the above list, have you found any point which could be improved? Send an e-mail to firstname.lastname@example.org and we’ll see what we can do for you within our Call-an-Expert program.